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India leads the world in generative AI adoption, with 92% of employees using the technology regularly at work, well above the global average of 72%. According to a new report, the country ranks ahead of the Middle East and Spain, reflecting a broader trend of higher AI adoption in the global South compared to the global North.
The survey, released on Thursday by Boston Consulting Group, is based on responses from 10,600 workers across 11 countries that suggest AI usage has turned mainstream.
India also ranks second globally in AI agent integration, with 17% of employees reporting that their companies have incorporated AI agents into workflows.
While employees recognise the potential of AI agents, most still lack a clear understanding of how they work. Although 77% believe AI agents will be important in the next three to five years, only 33% say they have a proper understanding of what these agents actually are. This gap in awareness reflects the early stage of deployment, with most companies still in the experimental phase rather than having fully integrated their systems.
Concerns about trust and governance are growing prominent. About 46% of employees are worried about decisions being made without human oversight, 35% point to the risk of bias or unfair treatment, and 32% are concerned about unclear accountability when mistakes occur.
Countries with high generative AI usage are also seeing greater concerns about job security. In India, 48% of respondents believe their job will certainly or probably disappear entirely within the next 10 years, which is higher than the global average of 41%.
At the same time, AI is helping employees save time, with 47% reporting that they save more than an hour a day. However, only one-third receive guidance on how to use this time effectively, which limits the overall impact.
Successful AI adoption depends on three key enablers: proper training, access to the right tools, and strong leadership support. Only 36% of employees feel adequately trained, and those without in-person instruction or coaching are up to 26 percentage points less likely to be regular users.
Tool availability also remains a challenge, with 37% employees saying their company does not provide the right AI tools. As a result, 54% turn to unauthorised alternatives, especially among Gen Z and Millennials, where 62% say they would bypass restrictions.
Leadership support is equally important. Only 25% of frontline workers report receiving it, but when it is present, regular AI usage increases from 41% to 82%, along with significant improvements in job satisfaction and career optimism.
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